A lot of problems with the app can be solved by force-quitting the app and then powering your device down and back up. This is an excellent first troubleshooting step before contacting INRIX Support. This helps clear out the memory on your device.
You can also do a hard shutdown/reset.
On Android you can also clear your cached app data.
If none of the above solves your problem please submit a request directly or email us: firstname.lastname@example.org